Welcome to Ali Deez Car Service. By booking a ride or using our website and services, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Bookings
Bookings can be made via phone, website, or email.

Customers are responsible for providing accurate pickup and drop-off details.

Advanced bookings are recommended, especially for airport transfers and group transport.

2. Pricing and Payments
All fares are fixed and agreed upon at the time of booking.

Additional charges may apply for waiting time, extra stops, tolls, or last-minute changes.

Payment can be made in cash, by card, or through approved payment platforms.

3. Cancellations and Refunds
Cancellations must be made at least 2 hours before the scheduled pickup time.

Late cancellations or no-shows may be charged in full.

Refunds, if applicable, will be processed within 5-7 business days.

4. Service and Conduct
We strive to be punctual and professional at all times.

Our drivers have the right to refuse service if a passenger is intoxicated, abusive, or poses a safety risk.

Smoking, drinking alcohol, or using illegal substances is strictly prohibited in our vehicles.

5. Luggage and Personal Belongings
Customers are responsible for their belongings. Ali Deez Car Service is not liable for lost or forgotten items.

Please inform us in advance if you have large luggage or special requirements.

6. Delays and Liability
We do our best to ensure timely service but are not liable for delays caused by traffic, weather, or unforeseen events.

Ali Deez Car Service is not responsible for missed flights or appointments due to such delays.

7. Changes to Terms
We may update these Terms & Conditions from time to time. It is the customer’s responsibility to review them periodically.

8. Contact Us
For questions, complaints, or further information, please contact:

Ali Deez Car Service
Phone: 07925869712
Email: info@alideezcars.co.uk
Location: Ash Street, Burton-on-Trent, Staffordshire, DE14 3PY